Shipments
1. Shipping costs
We currently ship to the following countries. Please refer to the table below for the corresponding shipment costs:
- Albania: €35.00
- Australia: €30.00
- Austria: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Andorra: €15.00
- Belgium: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Bosnia-Herzegovina: €35.00
- Bulgaria: €15.00
- Croatia: €15.00
- Cyprus: €15.00
- Czech Republic: €15.00
- Denmark: €7.00.
- Estonia: €15.00
- Finland: €7.00.
- France: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Germany: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Greece: €7.00.
- Hungary: €15.00
- Ireland: €7.00.
- Italy: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Latvia: €15.00
- Luxembourg: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Malta: €15.00
- The Netherlands: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Poland: €15.00 if shipped to your specified address; €10.00 if shipped to a nearby UPS access point.
- Portugal: €7.00.
- Romania: €15.00
- Russia: €35.00
- San Marino: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Serbia-Montenegro: €35.00
- Slovakia: €15.00
- Slovenia: €15.00
- Spain: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- Sweden: €7.00.
- Switzerland: €15.00
- Turkey: €20.00
- UK: €7.00 if shipped to your specified address; €5.00 if shipped to a nearby UPS access point.
- USA: €20.00 if shipped to your specified address; €10.00 if shipped to a nearby UPS access point.
Warning: any applicable customs fees or any other hidden costs for shipment to countries outside the EEC shall be fully borne by the customer.
Delivery is via express courier, either directly to the address indicated by the customer or to a UPS access point. The UPS access points are shown on the map during the purchase process. The delivery option to UPS access points is available for Austria, Belgium, Canada, Denmark, France, Finland, Germany, Italy, Luxembourg, Poland, the Netherlands, San Marino, Spain, Sweden, Switzerland, UK, USA. We do not ship to PO boxes and/or to unaddressed mail recipients.
All incoming orders are processed and prepared for shipment within 24/48 hours (working days)
Our shipping partner delivers the purchased products on national territory within 48/72 hours. Delivery times may be extended by 1 or 2 days if delivery takes place in remote or insular areas. To avoid delays in delivery, our shipping partner needs a phone number in case you need to be contacted. For the same reason, an address where the shipment can be delivered during business hours is also very useful. Purchases are shipped only upon prepayment. The products shall remain the property of Trerè Innovation s.r.l. Unipersonale until payment is completed.
2. Late delivery and non-availability of products
This online store is directly connected to our logistics department. This connection allows our customers to check the availability of individual items immediately.
In exceptional cases, a delay in delivery may be experienced due to a temporary unavailability of the requested item. In this case, our customer care department will contact the customer immediately to notify them. We therefore reserve the right to make partial deliveries in exceptional cases.
3. Damage during transport
Please check the purchased items upon receiving the package. If damaged, please notify the courier immediately. The courier is responsible for delivering the items in excellent condition. In all cases, please also contact us via the contact form.